Terms of use

Hoist and Garage (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, and protect your information in line with the New Zealand Privacy Act 2020.

• Information We Collect
  We may collect the following types of information when you interact with our website or store:
  

  • Your name, email address, phone number, and any other contact details you provide.

  • Information you enter into forms or during checkout.

  • Technical data such as your IP address, browser type, and browsing behaviour on our site.
    
    

• How We Use Your Information

  We use the information you provide to:
  

  • Contact you about your enquiry, request, or order.

  • Provide product information, quotes, or recommendations.

  • Process and deliver orders.

  • Improve our website, products, and services.

  • Send you marketing communications (you can opt out at any time).
    
    

• Sharing Your Information

  We will not sell or rent your personal information. We may share your details with:
  

  • Service providers who help operate our website, store, or marketing tools.

  • Delivery companies for shipping orders.

  • Legal authorities if required by law.
    
    

• Security

  We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no method of transmission over the internet is 100% secure.
  
  

• Your Rights

  Under the Privacy Act 2020, you have the right to request access to, or correction of, the personal information we hold about you. Please contact us at [email protected].
  
  

• Cookies

  We use cookies to improve your browsing experience and track site performance. You can change your browser settings to disable cookies, but some site features may not work correctly.
  
  

• Contact Us

  If you have questions about this Privacy Policy, please email us at [email protected].

Returns & Refunds Policy

We want you to be confident in your purchase. This policy sets out your rights under the Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986.

• Change of Mind

  Because our products are specialist automotive components, we do not offer refunds for change of mind. Please check your order carefully before confirming your purchase.
  
  

• Faulty or Damaged Goods
  If your product is faulty, damaged, or not as described, we will meet our obligations under the CGA. This may include a repair, replacement, or refund.
  
  

• Returns Process

  To arrange a return:

  Contact us at [email protected] with your order number, details of the issue, and photos if possible.
  We will advise next steps, including return shipping instructions.

  Goods must be returned in original condition (unless faulty) with proof of purchase.
  
  

• Shipping Costs

  If the return is due to our error or a faulty item, we will cover reasonable return shipping costs. For all other returns (where eligible), shipping costs are your responsibility.
  
  

• Lead Generation Enquiries

  For enquiries made via our website forms (where no purchase is made), no physical goods are supplied and therefore no return policy applies.
  
  

• Contact Us

  For questions about returns, email us at [email protected].